Customer-to-cash (C2C) process

In practical terms, Customer-to-cash (C2C) process is an end-to-end sequence of activities, decisions, and handoffs used to complete customer to cash. It gives finance and business teams a common way to understand transactions, performance, controls, cash, and the operational impact of financial decisions. In practice, the concept is usually supported by defined workflows, system data, controls, metrics, and accountable process owners.